Frederik Van Lierde

Why is Business Not Just About Solving Problems, But Also Inspiring Action?

One could argue that the core essence of any enterprise revolves around solving a problem. Indeed, from tech startups developing innovative apps to coffee shops offering a cozy place for discussions, companies cater to the various needs of consumers. However, it's a limited perspective to view business solely as a problem-solving mechanism. Beyond this, the crux of business success lies in inspiring and persuading people to take action on their problems. Why is Business Not Just About Solving Problems, But Also Inspiring Action?

Table of Content

This simple gesture evoked a sense of personal connection and belonging, driving consumers to actively seek out and purchase Coca-Cola products, not just for the drink, but for the emotional experience associated with it.

The Power of Relatable Narratives in Business

Storytelling has long been recognized as an influential medium to connect and communicate with audiences. When businesses weave their offerings into relatable narratives, they enhance their reach and impact manifold. These stories don't just inform; they inspire, resonate, and drive consumer behavior by bridging the gap between a product and its potential user's life experiences.

A real-world example of this is Nike's "Just Do It" campaign. While at its core, Nike sells athletic wear, this campaign transcended the product line to inspire determination, resilience, and the spirit of overcoming challenges. By showcasing stories of everyday people and renowned athletes overcoming obstacles, Nike resonated with a broad audience.

People weren't just buying shoes; they were buying into a mindset, a story of perseverance and achievement. The campaign's success is a testament to the power of emotional resonance combined with relatable narratives in driving consumer action.

The Impact of Engaged Communities on Brand Loyalty

An engaged community doesn't just form overnight. It's the result of consistent efforts by a business to listen to, interact with, and value its consumers. When consumers feel heard and seen, they naturally gravitate towards the brand, forming a deeper emotional connection.

This connection often translates to brand loyalty, where consumers not only prefer a particular brand over others but also become its advocates, promoting it within their circles.

A prime real-world example of this is the beauty brand, Glossier. Founded as a spin-off from the beauty blog "Into The Gloss," Glossier built its product line based on the feedback and preferences of its blog's community. By involving its audience in the product development process, Glossier fostered a strong sense of community and ownership among its users.

The brand's fans don't just see Glossier as another beauty company; they view it as "their" brand, one that values their input and caters to their specific needs. This community-driven approach has been instrumental in Glossier's rapid growth and strong customer loyalty.

Storytelling in Brand Development and Consumer Engagement

Brands have long recognized the transformative power of stories, using them to forge connections, nurture loyalty, and inspire advocacy among their consumers. A story goes beyond the tangible benefits of a product or service; it imbues it with meaning, purpose, and values that can align with those of the consumer.

A standout real-world example is Airbnb's "Belong Anywhere" campaign. Instead of just promoting their platform as a mere accommodation booking site, Airbnb told stories of hosts and travelers from around the world, emphasizing unique experiences, cultural exchanges, and the feeling of belonging no matter where one is.

This narrative approach transformed the way people saw travel accommodations, shifting the focus from a simple transaction to a journey of connection and discovery. As a result, Airbnb didn't just attract users looking for a place to stay; they drew in those seeking authentic, local experiences and a sense of community while traveling.


While problem-solving remains a foundational element of business, it's only one piece of a complex puzzle. The real magic happens when businesses go beyond just addressing needs and venture into the realm of inspiring action. By recognizing latent problems, tapping into emotions, building communities, and leveraging the power of storytelling, businesses can truly thrive and make a lasting impact on their consumers' lives.